Before contacting Hatena Customer Support, please check the Flipnote Hatena Help section and Frequently Asked Questions list on this page. If the Help section or FAQ do not solve your problems, please contact Hatena by using the support contact form.
When you contact Hatena, please be sure to include your Hatena ID and the email address that you used to register with so we can confirm your identity.
In addition to our FAQ, you can also find answers to your questions in the Flipnote Hatena help section or the Flipnote Hatena News Blog, where we regularly post information in regards to latest features of the service. For technical questions about your Nintendo DSi and connecting to Flipnote Hatena or about using Flipnote Studio, please visit Nintendo's Tech Support Forums by accessing the link below.
If your support matter is urgent, or if you have encountered a serious bug, please contact us directly. Please include your name, email address and a description of the problem and send it us via our contact form. Our support staff will investigate your problem and reply to you by email.